Walk-in Jobs for Technical Support Associate in Dell BPO

Posted at Sunday, September 05, 2010

Sponsored Links

Dell International Services

Walk-in Interview for Associate/Sr. Associate -(Technical) on 06 to 10 Sept.

Current Jobs Vacancies Details:

Post: Associate/Sr. Associate -(Technical)

Should have completed Graduation.
UG should have atleast 1yr International call center OR 2yrs other domain experience.
BE/BTECH freshers 65% Or 1yr International call center exp.
Experience Required : 0 - 2 Year(s)
Job Location : Hyderabad

Jobs Description:

Good communication skills
Should be aware of basic hardware and troubleshooting.
Should be flexible working in rotational shifts.
Preferably should have hands on exp related to hardware troubleshooting or ISP or any technical process.
Troubleshooting customer queries regarding Laptops and Desktops.
Purely into Hardware Troubleshooting for US customers.
Completely inbound, Upselling part of profile.
Provide First - level Technical Support on basic operational or maintenance of personal computers and /or peripherals using available tools.
Escalate problems when unable to resolve customer issues.
Log and sufficiently document all contacts with customers in designated tools.
Identify and provide input on unique or recurring customer problems.

Walk-in Date & Time :
06 September 2010 - 10 September 2010 (11:00 a.m - 05:00 p.m)

Venue :
Dell international services,
HITEC City Layout,
HITEC City,
Hyderabad,
Beside Cyber Gateway.

Post a Comment

Subscribe to: Post Comments (Atom)

blogspot visitor